City Sightseeing FAQ

Q. If we purchase online, when and how do we get tickets?

A. After payment, you will be taken to a page to print off a voucher, which you may use to board the bus. (Alcatraz tours will not be confirmed immediately - you will receive an email within 24 hours)

Q. Can I change the date of my tour after I buy it?

A. You may begin all Hop On Hop Off tours whenever you like - there is no need to contact us to change the date. Other tours (except Alcatraz) are changeable based on availability, if you contact us at least 72 hours before the date of departure. Alcatraz tours are not changeable.

Q. Where do we redeem our voucher?

A. The specific redemption instructions will be stated on your voucher for each individual product. For our Hop On Hop Off Tours you can also redeem your voucher at 99 Jefferson Street, San Francisco, CA, 94133.

Q. I don’t have a copy of my voucher, can I still do the tour?

A. We do require a copy of the voucher in order to provide tickets. If you do not have access to a printer, you can email your voucher to us at: Email:

Q. Can I present my booking confirmation via my smart phone or tablet?

A. If you bought your ticket through our website, you can show the e-ticket on your phone or tablet. However, if you purchased from any other website or travel agent, you will be required to present a printed voucher.

Q. If the bus is full will there be another bus?

A. There will not be another bus at the same departure time. Our buses run frequently, and you can check with us on the day you travel for scheduled departure and stop times.

Q. Am I guaranteed a seat if I have a ticket?

A. Our seating is available on a first-come first-serve basis. We do increase our departures during peak season to accommodate increased interest, but unfortunately seating can not be guaranteed for any specific departure or pick up location.

Q. Can you provide an itinerary for the Wine tours?

A. We attempt to provide a variety of stops on our wine tours. Generally we do not have a completely pre-set itinerary and are able to take into consideration individual requests. All wineries are subject to availability.

Q. Where exactly is the stop at Union Square located?

A. The buses stop on the corner of Geary St and Powell St, opposite the main Macys entrance on Geary St.

Q. Do you pick up at the hotel?

A. We are unable to provide a hotel pick up for our Hop-On Hop-Off tours and Muir woods tour. We are however, able to provide pick up for our Wine tours, Woods and Wine, Yosemite and the Monterey and Carmel tours if you are staying within the Downtown area or Fisherman's wharf in San Francisco.

Q. What time will my Alcatraz departure be?

A. You will be able to find out your exact departure time for your Alcatraz tour when you pick up your tickets from our office between 8am-10am on the travel date. We usually get afternoon departure times but we do not guarantee them.

Q. When and where can I pick up my Alcatraz tickets?

A. The specific instructions on how to retrieve your Alcatraz tickets will be stated on your voucher. There is an online check-in process where you can redeem the voucher for your tickets without having to come to our office directly. However, please follow the instructions on your voucher carefully to not miss your Alcatraz departure and to properly receive your tickets.

Q. I purchased my ticket online and printed it, do I still need to go to the office?

A. If you bought it from our website, you can board the bus at any of the stops with your voucher. However, if you bought your ticket on any other website or through a third party agent, you need to follow the instructions on the voucher and check in online prior to your activity. For any Hop On Hop Off Tour you can also redeem the voucher at 99 Jefferson Street, San Francisco, CA 94133.

Q. How does Hop On Hop Off work?

A. The Hop on Hop off tours are the Official City tour and the Sausalito tour. There are over 24 stops where you can hop off the bus and explore the area or visit an attraction. You can again hop back on the bus whenever you are ready to continue the tour. The buses currently run approximately every hour from 9am to 5pm.

Q. What is the Night tour?

A. The Night tour is not a hop on hop off. It's a 60 minute tour that departs from stop #1 at 6:30pm.

Q. What is the price of wine tasting fees?

A. Each winery that does require a tasting fee can vary between $5 and $15 for multiple tastings. We tend to book a minimum of 1 winery that provides com

Q. How do I confirm my hotel pick up for the tour?

You can contact the phone number given on your voucher or email at-least 72 hours prior to your departure date to schedule and reconfirm your hotel pick up.

Q.  Where can I store luggage?

A. Knock Knock City is a daily bag and luggage storage service that has 15 local shops all around San Francisco where you can securely store your stuff at a low cost ($2/hour per bag). Find a location near you in San Francisco and book a spot online! They provide you with security seals and offer $500 insurance per bag.