City Sightseeing FAQ

Q. If we purchase online, when and how do we get tickets?

A. After payment, you will be taken to a page to print off a voucher, which you may use to board the bus. (Alcatraz tours will not be confirmed immediately - you will receive an email within 24 hours)

Q. Can I change the date of my tour after I buy it?

A. You may begin all Hop On Hop Off tours whenever you like - there is no need to contact us to change the date. Other tours (except Alcatraz) are changeable based on availability, if you contact us at least 72 hours before the date of departure. Alcatraz tours are not changeable.

Q. Where do we redeem our voucher?

A. You can redeem your voucher at our main office at Pier 39, Level 2, San Francisco, CA, 94133

Q. Can I purchase tickets on the bus or do I have to come all the way to the Wharf?

A. Yes, you can hop on at any of our designated stops and get your tickets from the driver. All of our drivers have credit card machines so they are equipped to take cash or credit.

Q. I don’t have a copy of my voucher, can I still do the tour?

A. We do require a copy of the voucher in order to provide tickets. If you do not have access to a printer, you can email your voucher to us at: Email:

Q. Can I present my booking confirmation via my smart phone or tablet?

A. If you bought your ticket through our website, you can show the E-ticket on your phone to the bus driver. However, if you purchased from any other website, you will be required to present a printed voucher.

Q. If the bus is full will there be another bus?

A. There will not be another bus at the same departure time. Our buses run frequently, and you can check with us on the day you travel for scheduled departure and stop times.

Q. Am I guaranteed a seat if I have a ticket?

A. Our seating is available on a first-come first-serve basis. We do increase our departures during peak season to accommodate increased interest, but unfortunately seating can not be guaranteed for any specific departure or pick up location.

Q. Can you provide an itinerary for the Wine tours?

A. We attempt to provide a variety of stops on our wine tours. Generally we do not have a completely pre-set itinerary and are able to take into consideration individual requests. All wineries are subject to availability.

Q. Where exactly is the stop at Union Square located?

A. The buses stop on the corner of Geary St and Powell St, opposite the main Macys entrance on Geary St.

Q. Do you pick up at the hotel?

A. We are unable to provide a hotel pick up for our Hop-On Hop-Off tours and Muir woods tour. We are however, able to provide pick up for our Wine tours, Woods and Wine, Yosemite and the Monterey and Carmel tours if you are staying within the Downtown area or Fisherman's wharf in San Francisco.

Q. What time will my Alcatraz departure be?

A. You will be able to find out your exact departure time for your Alcatraz tour when you pick up your tickets from our office between 8am-10am on the travel date. We usually get afternoon departure times but we do not guarantee them.

Q. When and where can I pick up my Alcatraz tickets?

A. It is necessary to arrive at our main office at  Pier 39, Level 2, San Francisco, CA, 94133 to collect your Alcatraz tickets between 8am and 10am the morning of departure.

Q. Can I pick up my Alcatraz ticket the day before my booking?

A. We do not receive our Alcatraz tickets until the morning of the scheduled departure date, therefore we are unable to provide the tickets prior to that day.

Q. I purchased my ticket online and printed it, do I still need to go to the office?

A. If you bought it from our website, you can board the bus at any of the stops with your voucher, however if you bought your tickets on any other website, you need to come to our office at 2724 Taylor st to redeem your voucher.

Q. How does Hop On Hop Off work?

A. The Hop on Hop off tours are the Official City tour and the Sausalito tour. There are over 24 stops where you can hop off the bus and explore the area or visit an attraction. You can again hop back on the bus whenever you are ready to continue the tour. The buses run approximately every 20-30 mins from 9am-5pm.

Q. What is the Night tour?

A. The Night tour is not a hop on hop off. It's a 90 minute tour that departs from stop no.1 at 6:30pm/7pm everyday.

Q. What is the price of wine tasting fees?

A. Each winery that does require a tasting fee can vary between $5 and $15 for multiple tastings. We tend to book a minimum of 1 winery that provides com

Q. How do I confirm my hotel pick up for the tour?

You can call us at 415-440-8687 or email us at at-least 48 hours prior to your departure date to schedule your hotel pick up.

Q.  Where can i store luggage?

A. Knock Knock City is a daily bag and luggage storage service that has 15 local shops all around San Francisco where you can securely store your stuff at a low cost ($2/hour per bag). Find a location near you in San Francisco and book a spot online! They provide you with security seals and offer $500 insurance per bag.