City Sightseeing San Francisco's registered office is 2800 Leavenworth Street, San Francisco, CA 94133, USA. We take the privacy of our customers very seriously.
When we will collect data:
We can collect data from a variety of sources:
1. When you purchase tickets from our online booking facility
2. When you request information or subscribe to our newsletter
3. When you speak to our customer service representatives
In any of the above instances the data we collect could be personal data
What do we do with your personal data?
When you purchase tickets through our website/online booking facility, we may need to collect data about you to process the sale, fulfil your order and provide you with the service you expect. This data may include, but is not limited to, details such as your name, your address, and your credit card details. Unless we have your express consent we will only disclose personal data to third parties if this is required to complete the transaction with us. When we are legally obliged to disclose data, we will. City Sightseeing retains and uses your personal data to provide you with the best service and to keep you informed of special offers which we think will interest you. We may use the data to process any transactions you authorise with us and for internal administration and analysis. We will not sell, rent or trade your data to third parties for marketing purposes without your express consent.
Cookies are small files, which are sent to your browser and stored on your computer's hard disc. If you complete a transaction with us your computer will store an identifying code in the cookie. This means that you do not have to type in the full web address each time you wish to return to the site. Other than this, we will not store any other information in the cookie, or use it for any other purpose.
Many tours include free San Francisco pick up and drop off from most Central San Francisco
hotels. (Alcatraz tours do not include drop off after the tour, as the return
time is flexible)
It is your responsibility to ensure you are in the correct pick up location at the correct time as stated on your confirmation.
Duration of tour based on approximation. Actual duration may vary.
Tour guide gratuity at passengers discretion and not included.
We reserve the right to alter, modify or cancel a tour due to bad weather, unsafe conditions or at the request of governmental, park, & state agencies.
We assume no responsibility for injuries, delay caused by breakdowns, accidents, adverse weather conditions and other conditions beyond our control.
We are not responsible for any loss or damage to property.
Alcatraz Tours -
Times of tour packages that include Alcatraz may vary.
The Alcatraz portion of the tour may be scheduled before or after the bus tour.
Exact departure times for Alcatraz may vary daily depending on availability.
Alcatraz tickets are only available as part of a tour package. Tickets may not be sold without a tour package due to restrictions set by the National Park Service.
Full refund outside of the 72-hour tour date period.
Tours cancelled from 72 hours to 24 hours of departure date will be charged a $25 / person administration fee.
Tours canceled less than 24 hours of tour date and "no-shows" on the day of the tour will not be refunded. Please check your confirmation clearly to ensure you have the correct date you wish to conduct the tour
Full refund if City Sightseeing cancels the tour.